1. By entering into a paid service with Speech Therapy Hessen, you confirm that you are the child’s primary caregiver/guardian, or have permission from the child’s parent/carer to receive advice on their behalf.
2. Once the day and time for an appointment has been scheduled, Speech Therapy Hessen requires at least 24 hours notice to cancel or rearrange the appointment.
3. If appointments are cancelled or a request is made to rearrange a session with less than 24 hours notice, this will be subject to an additional €20 charge.

4. If you miss a therapy appointment, half of the therapy session cost will be charged on the first occasion.  For any following missed appointments, the full cost of the therapy session will be charged.  
5. If you arrive late to the session, the duration will be reduced accordingly (e.g. if the session should have been 30 minutes and you join the video call 10 minutes late, you will only receive a 20 minute session).
6. Refunds cannot be offered for delivered services.

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